The NSSO operates as a shared services provider for government departments and public bodies. It manages payroll, pensions, HR administration and financial transactions on their behalf, allowing departments to focus on frontline delivery while administrative functions are handled centrally.
According to its annual report for 2024, the office delivered payroll and pension payments to over 164,000 customers across 54 public service bodies during the year. It also provided HR services to almost 49,000 workers.
Of the €7.2bn processed, €5.2bn related to payroll, while €2bn was paid in pensions, with more than 76,000 pensioners receiving payments during the year.
The NSSO also processed close to 1,900 retirements and issued 20,000 single pension scheme benefit statements.
Statutory and voluntary deductions together accounted for over €400m, the report said. Payroll operations included over 4,200 processed payrolls in 2024, covering over 87,000 workers.
On the HR side, the NSSO closed almost 238,000 customer cases during the year
Travel and subsistence claims totalled €66m, paid to more than 37,000 claimants.
On the HR side, the NSSO closed almost 238,000 customer cases during the year. It processed more than 26,000 salary increments and almost 25,000 hybrid-work applications.
These figures came along with other routine employment-related transactions such as travel passes and eye-test applications.
Within its Finance Shared Services division, the office paid just over 29,000 invoices and fuel grants in 2024, broadly in line with the previous year.
Receipts processed increased year-on-year, while new supplier and customer sites were also created as part of onboarding and system activity, the report said.
Across the organisation, 907 staff were employed across six office locations, the report said.
The office maintained ISAE 3402 Type II accreditation which is an independent assurance standard that assesses the effectiveness of internal financial controls following external audit, the report said.
Established in 2018, the NSSO
continues to expand its payroll, pensions, HR and finance processing role across government departments and public bodies.
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