The survey carried out by Amarách on behalf of Eir Business found that confidence in corporate data security remains low with just 16pc of consumers saying they have trust in Irish businesses to protect their personal information.
The findings come amid increasing concerns around the use of personal data and the growing implementation of artificial intelligence (AI) across the economy.
Almost half of respondents said they do not feel informed about how companies use their data while 40pc said they are not confident their personal information is safe.
Trust looks to fall further among older age groups as more than half aged between 55 and 64 said they do not trust businesses to keep their information secure.
The study also looked into the attitudes towards the use of AI in companies and it found that 45pc of respondents said they are unsure what benefits it will actually bring.
The concerns raised in data security and the ethical use of AI come as Revolut came under fire from Oireachtas members on Wednesday, with senior management at the Irish arm of the global fintech questioned about customer service and GDPR compliance.
At the committee, Revolut Ireland country manager Malcolm Craig was questioned by TDs on their use of personal information and the difficulty users have in requesting their personal data being sent to the them when requested.
One TD described having their account frozen for over a month, leaving bills unpaid and access to funds blocked and said Revolut failed to quickly provide the documentation required to resolve the issue.
“Businesses across Ireland are operating in a time of rapid and complex digital change, and consumers are rightly asking for greater protection, greater transparency, and partners they can trust,” said Susan Brady, managing director of Eir Business.
“People want confidence that their data is safe, that companies are accountable, and that technology is being used responsibly. Meeting those expectations isn’t optional, it’s now a core requirement for every organisation,” Ms Brady said.
Customers want transparency and greater protection when it comes to personal data, said Eir CEO Oliver Loomes.
“The findings of this research send a clear message: customers want greater transparency, stronger protection of their data, and partners they can trust,” Mr Loomes added.
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