The new office in Boonton will enable Klearcom to acquire more US-based customers and strengthen its relationships with existing clients, such as Google, Mastercard and Visa.
The new hires, to be appointed across sales and customer service over the next 12 months, will represent a significant investment from Klearcom, it said.
This fresh expansion by the Waterford-based company has been welcomed by Enterprise Minister, Peter Burke. He said: “Klearcom is a prime example of an Irish company whose ambition has driven impressive growth on the global stage.
“This next step in the company’s journey will open the door to exceptional opportunities within the United States.”
The expansion into the US market will allow the firm to grow its share in the interactive voice response (IVR) market – the technology and service that enables automated, voice-based customer interactions through phone systems.
The market is currently valued at $5.9bn (€5bn) and growing at a rate of 7pc a year.
As the IVR market shows this continuation of growth, the expansion will ensure Klearcom stays ahead of market challenges and seizes new opportunities, it said.
Klearcom will aim to continue delivering reliable and quality testing for businesses’ automated voice systems, especially within critical customer service channels.
The expansion will allow for faster onboarding, greater support and a more personalised service, enabling the company to align more closely with US business priorities, time zones and escalation needs, it said.
For the software firm, this is just the beginning regarding its growth within the US, according to Mark Rohan, the co-founder and chief operating officer of Klearcom.
“This announcement is not only a mark of our success in the US to date, but also our commitment to businesses there. And, while this is our first office in the US, it will not be our only one.
“For us, the expansion comes at the perfect time as businesses increasingly demand cutting-edge technology over outdated legacy systems.
“Our US office doesn’t just mean faster response times – it means being on the ground, right where our customers need us most,” Mr Rohan added.
source